About the Product / Team

Product: Freshcaller & Freshdesk
Team name : Freshcaller and Freshdesk Engineering
Tech Stack / Technologies : Java , Springboot ,Ruby, Mysql, Ruby on Rails, Javascript, REST

Roles & Responsibilities

• Led the design, development and delivery of important and complex features
• Planned release and rollout of features to customers globally
• Mentored Engineers in the team

Achievements

• Successfully revamped the entire Phone call Allocation algorithm for freshcaller which enhanced the allocation and call answer rate by 50%
• Worked on maintaining product uptime and reduced API latencies by more than 65% for some APIs.
• Worked on a novel way of measuring system latencies of specific user interactions such as "time taken to answer a phone call" etc.
• Introduced a new calling capability called Parallel Calling which allowed agents to call multiple participants parallel and concurrently. This was one of the most adopted features of freshcaller.
• Integrated AI capabilities into the product.

About the Product / Team

Product name : Freshcaller
Team name : Freshcaller Backend Team
Tech Stack / Technologies : Java , Springboot ,Ruby, Mysql, Ruby on Rails, Javascript, REST

Roles & Responsibilities

• Working as a Java, Ruby Backend engineer
• Involved in continuos shipping of new following a fast and rapid development cycle
• Designing(low level, high level) and scaling new features, designing APIs, integration with third party softwares/APIs
• Owning of the complete lifecycle from design - develop - deploy using AWS stack

Achievements

• Successfully developed and delivered the Call Transcriptions feature for Freshcaller.
• Worked on a feature that enables collecting payments over a phone call.
• Participated in designing and developing core features such as Auto Answer , and managed inter-product integrations.
• Worked on account billing and autorecharge features of the product.
• Ensured high uptime of the product, and handled on-calls and customer escalations.
• Wrote scalable Kafka consumers in Java for event-driven functionalities.

About the Product / Team

Product name : Oracle HCM
Team name : Central Components Team
Tech Stack / Technologies : Java , Oracle ADF, Oracle DB, Linux OS, Javascript

Roles & Responsibilities

• Worked as a Java Backend engineer in Oracle’s HCM Line of Products.
• Central Components Team is in charge of developing core cross cutting features, which can be used across the entire product by different teams
• Was actively involved in developing/ bug fixing of some features like Search, Scoreboard component etc.
• Was involved in debugging critical bugs and issues for the released versions of the product in stringent timelines.
• Was involved in interacting with support , for customer critical issues and bugs.

About the Product / Team

Client name : Tata Steel Netherlands

Tech Stack / Technologies : Java , BPM (OpenText BPM), Oracle DB, SOA, Webservices

Roles & Responsibilities

• Worked as a Core Java and BPM Developer using OpenText BPM (Cordys)
• Was partly engaged in a client facing role in the Netherlands, where I worked closely with architects to design and develop workflows
• Developed process models, workflows, master data solutions for parts of the organisation in an Agile Scrum Team
• Wrote complex business logic, common utility services in Java
• Developed process models for the ESB layer, integrating different systems such as SAP, JDI, Legacy etc.

About the Product / Team

Organisation : Jadavpur University, Kolkata, India

Tech Stack / Technologies : Java , GIS data, HTML, Javascript, SQL

Roles & Responsibilities

• Development of a GIS based Design Making Support System for Municipal Waste Disposal
• Implemented an efficient algorithm to determine optimal path for waste disposal